Terms

Così Vale is a company that designs and sells embroidered caps inspired by Italian expressions, food and everyday moods. The caps are made to order by a professional fulfilment partner and shipped worldwide. Contact: hello@cosivale.com.

An order is an offer to purchase. The contract is formed when we accept the order and confirm it by email. If an item is unavailable or an order cannot be fulfilled, we will inform you and refund any amount paid in full.

• All prices are in euro (EUR). The total shown at checkout is the amount you pay.
• Payments are processed by Stripe. We do not receive or store your full card details.
• Promo codes and discounts are applied at checkout where eligible.
• Depending on the destination country, import duties, taxes or customs charges may apply on delivery. These are the customer's responsibility where charged.

Shipping is free to supported destinations worldwide and usually takes 2–5 days. Delivery can occasionally take longer depending on the destination and fulfilment location; current information is on the Shipping & Returns page.

Caps are embroidered only once ordered. Minor variations in embroidery and colour are inherent to the production process and are not defects. Production and shipping may be carried out by our fulfilment partner on our behalf.

If you are a consumer in the EU or EEA, you have the right to withdraw from the purchase within 14 days of delivery, without giving a reason. Items must be unused; return postage for non-defective returns is paid by the customer. To exercise this right, email hello@cosivale.com with your order number.

Independent of the above, we accept returns of unused items within 14 days of delivery. Where you are a consumer, the mandatory consumer-protection rules of your country of residence prevail over these terms in case of conflict.

If an item arrives damaged, faulty or different from what you ordered, contact hello@cosivale.com with your order number and a photo of the item. We will replace it or refund it in full, including any return postage. Your statutory rights are unaffected.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Otherwise, our liability for any claim relating to an order is limited to the amount paid for that order.

We may update these terms from time to time; the version published here applies to each order at the time it is placed. Questions about an order: hello@cosivale.com.